Refund Policy — Twenty

At Twenty, we’re committed to delivering a premium streetwear experience built around authentic fashion pieces and customer satisfaction. If something isn’t right with your order, we’re here to help.

Returns & Eligibility

We offer a 14-day return window starting from the date your order is received.

To be eligible for a return, items must be:

• Unworn and unused
• In original condition with tags attached
• Returned in original packaging
• Accompanied by proof of purchase or receipt

How to Request a Return

To initiate a return, please contact the Twenty support team before sending any items back.

Phone / WhatsApp: +201104894814

Email : support@twenty-store.com

Store Locations:

• 423 Al Mehwar Al Markazi, First 6th of October, Egypt
• Faisal Street – Mariotia – Front of Mall of Damietta, Egypt

Our team will guide you through the return process and provide the appropriate return instructions.

Damaged, Defective, or Incorrect Orders

Please inspect your order once it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Sale or discounted products
• Gift cards
• Items that show signs of wear or use

Exchanges

To receive a different size or item faster, we recommend placing a new order after your return request has been approved.

Refunds

Once your return is received and inspected, we’ll notify you regarding the approval status of your refund.

Approved refunds are processed to your original payment method within 5–10 business days, depending on your payment provider.